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Tag: Customer Service

May 28, 2020June 3, 2020Call Center Trends, Customer Service

Voice Broadcasting for Improved Call Center Strategies

A large number of companies, and especially contact centers, use voice broadcasting as a debt collection tool or as a means to send reminders and follow-up instructions in customer service; however, this technology offers many […]

May 27, 2020June 3, 2020Insurance

The Role of Contact Centers in the Healthcare Insurance Industry.

Since its emergence on the world markets, healthcare insurance has been one of the most competitive, dynamic, and active sectors. In the current context of health contingency, the demand for private medical care is being […]

May 26, 2020May 27, 2020Call Center Trends

Chat and Personalized Customer Service

Chat is a communication means that continues to enjoy popularity among companies because it allows contact to be immediate. When used properly, it helps to provide a close, personalized service, and consequently improve customer satisfaction.  […]

May 26, 2020September 7, 2020Call Center Trends, Customer Service

Contact Center Agents and Customer Experience

Contact center agents play a major role in multi-channel customer experiences. They’re in charge of delivering a positive experience across all touchpoints through more personal and immediate service.  Due to customers’ demand for prompt assistance […]

April 29, 2020September 1, 2020Work from Home

Covid-19: Work From Home Contact Centers Are Now a Reality.

Pandemic resulting from Covid-19 is changing life in an extreme way, along with much of the world’s workforce ways. Regulations to control the virus spread, have complicated daily tasks for numerous businesses and organizations, especially […]

April 23, 2020September 1, 2020Insurance

Why is it Important for Insurance Companies to Have an Effective Contact Center?

Today, it is almost impossible to deny technology is the best ally for many companies and organizations due to the efficiency it provides while engaging with consumers and customers interactions, in terms of business strategies. […]

February 25, 2020August 28, 2020Customer Service

5 ways top Contact Centers deliver exceptional Customer Service

In 2019, researchers found that 78% of people felt they had enough information about a company to permanently cement their perception of that brand on one, single interaction with their contact center.  “Customer Experience is […]

February 17, 2020August 28, 2020Customer Service

Contact Centers and Digital Customer Experience

The latest trends in customer service indicate that one of the factors that differentiate companies from their competition is the experience provided to customers when buying products or hiring services. This experience is delivered throughout […]

February 13, 2020December 29, 2020Customer Service

Quality in Contact/Call Centers –and How to Control It

In order to make sure customers are provided with high-quality service, it is essential to have an in-house department specialized in quality control. Among many other benefits, quality control areas help to detect existing problems […]

February 12, 2020December 29, 2020Customer Service

Improve Customer Experience with SMS Messages

Today’s customers need brands and companies to provide them with services where they feel heard and valued. So, how can you improve their customer experience with SMS? Given that they are well-informed about the technological […]

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Nuxiba was founded to offer the best business software for call automation, customer interaction, database management, and streamlined communication.

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