AI and CX: 3 ways to help your customers be completely satisfied.
As we have already seen in previous posts, AI is bringing improvements to the call center sector in Mexico, naturally the most benefited after the companies are the customers, since their Customer Experience becomes a simple way that at the end of the calls, they receive rewards or benefits. But how can customers benefit from […]
The Role of Contact Centers in the Healthcare Insurance Industry.
Since its emergence on the world markets, healthcare insurance has been one of the most competitive, dynamic, and active sectors. In the current context of health contingency, the demand for private medical care is being exacerbated, which has increased, at an unprecedented rate, the search for information on private medical services through various digital means. […]
Chat and Personalized Customer Service
Chat is a communication means that continues to enjoy popularity among companies because it allows contact to be immediate. When used properly, it helps to provide a close, personalized service, and consequently improve customer satisfaction. It is important to provide valuable interactions in customer service. Service quality is considered good or bad due, in large […]
Instant Messaging Services for Contact Centers.
Maintaining good communication with your clients is key to provide a quality service. Undoubtedly, the importance of having several communication channels and sufficient capacity to offer personalized attention to your consumers and/or interested parties have become a great differentiator. Companies nowadays lack the freedom to choose the channels they can offer their customers. Due to […]
Multichannel Contact Center: Optimize your Social Networks.
We have already heard a lot about the advantages of multichannel communication with your customers. But what does multichannel communication mean? Multichannel communication means being available to serve your customers in the platform they deem best to contact you. Nowadays, one of the preferred channels, without a doubt, to get in touch with companies is […]
Why is it Important for Insurance Companies to Have an Effective Contact Center?
Today, it is almost impossible to deny technology is the best ally for many companies and organizations due to the efficiency it provides while engaging with consumers and customers interactions, in terms of business strategies. With new technologies and systems, companies can manage their relationship with their customers and provide them with a variety of […]
5 ways top Contact Centers deliver exceptional Customer Service
In 2019, researchers found that 78% of people felt they had enough information about a company to permanently cement their perception of that brand on one, single interaction with their contact center. “Customer Experience is the new brand” –Steve Cannon, CEO of Mercedes Benz So, how can you make big improvements to your customers’ journey […]
Personalized Customer Service
Contemporary clients are looking for personalized customer service. Still, when they turn to a company’s contact center, they are forwarded to automated systems more often than not. Other times, they can communicate with attendants whose main resources to provide information are speech combinations and a series of context-specific scripts. Due to these limited tools, it’s […]
No More Customer Service in 2019
For the last few years, the industry has focused on the importance of improving the interactions between companies and customers, and providing close, effective customer service that meets people’s needs. In 2019, high-quality customer experiences became a clear trend. Accordingly, the trend’s popularity increased so much that contact centers were required to adopt new communication […]