CONTACT CENTER SOFTWARE

Software for Contact Centers

Open-Source vs. Licensed Software for Contact Centers

Modern contact centers must adopt better, advanced tools to satisfy customers’ communication demands in each campaign. To that end, they can choose to use either open-source or licensed software, so… what’s the difference between these two versions? Some years ago, call centers just needed an automatic dialer capable of making hundreds of calls concurrently. However,

Open-Source vs. Licensed Software for Contact Centers Read More »

Customer Service Call Center

5 ways top Contact Centers deliver exceptional Customer Service

In 2019, researchers found that 78% of people felt they had enough information about a company to permanently cement their perception of that brand on one, single interaction with their contact center.  “Customer Experience is the new brand” –Steve Cannon, CEO of Mercedes Benz So, how can you make big improvements to your customers’ journey

5 ways top Contact Centers deliver exceptional Customer Service Read More »

Scroll to Top