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Tag: CONTACT CENTER SOFTWARE

May 27, 2020May 27, 2020Call Center Trends

Call Center vs. Contact Center, What’s the Difference?

What’s a Call Center? A call center is a centralized office that manages the inbound and outbound call traffic of a given business by means of a PBX phone system, a series of agents, an […]

May 20, 2020September 1, 2020Call Center Trends

Open-Source vs. Licensed Software for Contact Centers

Modern contact centers must adopt better, advanced tools to satisfy customers’ communication demands in each campaign. To that end, they can choose to use either open-source or licensed software, so… what’s the difference between these […]

February 25, 2020August 28, 2020Customer Service

5 ways top Contact Centers deliver exceptional Customer Service

In 2019, researchers found that 78% of people felt they had enough information about a company to permanently cement their perception of that brand on one, single interaction with their contact center.  “Customer Experience is […]

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Nuxiba was founded to offer the best business software for call automation, customer interaction, database management, and streamlined communication.

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