Call Center vs. Contact Center, What’s the Difference?
What’s a Call Center? A call center is a centralized office that manages the inbound and outbound call traffic of a given business by means of a PBX phone system, a series of agents, an […]
Tag: CONTACT CENTER SOFTWARE
Open-Source vs. Licensed Software for Contact Centers
Modern contact centers must adopt better, advanced tools to satisfy customers’ communication demands in each campaign. To that end, they can choose to use either open-source or licensed software, so… what’s the difference between these […]
5 ways top Contact Centers deliver exceptional Customer Service
In 2019, researchers found that 78% of people felt they had enough information about a company to permanently cement their perception of that brand on one, single interaction with their contact center. “Customer Experience is […]