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Tag: CONTACT CENTER

June 10, 2020June 10, 2020Call Center Trends

PBX System, Why Is It Suitable for Contact/Call Centers?

What is a PBX System? PBX is an acronym that stands for Private Branch Exchange, which refers to a private telephone network typically used in businesses.  PBX phone systems have quickly evolved over the years, […]

June 4, 2020June 4, 2020Sales and Marketing

Uses of Instant Messaging Tools: Communicate with Your Customers.

Today, the most widely used instant messaging app in the world has over one billion active users per day, which can also be translated into interesting business opportunities for your company. Engaging with costumers through […]

June 3, 2020June 3, 2020Call Center Trends

Change Management in Call Centers, Do You Know What It Is?

Change management is a collective term for all the steps taken in order to achieve a previously established goal. It includes methods that redirect or redefine the structure, processes, and culture of companies. In order […]

May 29, 2020May 29, 2020Call Center Trends

How to Prevent Employee Turnover

Employee turnover is a problem “recently” faced by companies and businesses. It stems from changes in work relationships caused by competition and globalization. As well as from employees’ aspiration to better job opportunities. All these […]

May 27, 2020June 3, 2020Insurance

The Role of Contact Centers in the Healthcare Insurance Industry.

Since its emergence on the world markets, healthcare insurance has been one of the most competitive, dynamic, and active sectors. In the current context of health contingency, the demand for private medical care is being […]

May 27, 2020May 27, 2020Call Center Trends

Call Center vs. Contact Center, What’s the Difference?

What’s a Call Center? A call center is a centralized office that manages the inbound and outbound call traffic of a given business by means of a PBX phone system, a series of agents, an […]

May 22, 2020September 2, 2020Customer Service

Instant Messaging Services for Contact Centers.

Maintaining good communication with your clients is key to provide a quality service. Undoubtedly, the importance of having several communication channels and sufficient capacity to offer personalized attention to your consumers and/or interested parties have […]

May 21, 2020September 2, 2020Call Center Trends

Contact Center Services: Their Importance for Companies.

Contact centers prove essential to the success of companies in a very evident way. They help to improve service by providing customers with channels to communicate from the comfort of their own homes, but… how […]

May 20, 2020September 2, 2020Call Center Trends

How to Successfully Run a Multi-channel Contact Center?

Multi-channel contact centers are those that succeed in servicing customers over different communication means effectively. First-rate multichannel interactions occur when customers are provided with a positive experience in every touchpoint, regardless of the data they […]

May 13, 2020September 7, 2020Call Center Trends

Best Practices for Call Center Scripts

Scripts are a set of guidelines for specific processes that are provided to representatives of departments like Customer Service, Tech Support, and Complaints/Suggestions so they handle every call appropriately. These guidelines must meet a series […]

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