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Tag: CONTACT CENTER

How to Achieve Higher Contact Rates?

Predictive Dialer for Contact Centers

Posted March 3, 2021March 4, 2021 Eugenia Contreras4 CommentsPosted in Call Center Trends

A predictive dialer is a tool commonly used by contact centers. This tool allows them to expedite operation, boost productivity, and take full advantage of resources. For some time now, call and contact centers have […]

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Tips for a Good Use of Instant Messaging in Your Contact Center

Posted September 14, 2020September 17, 2020 Tamara HernandezLeave a commentPosted in Call Center Trends, Customer Service

Would you like to incorporate instant messaging into your contact center? Instant messaging has become one effective means in the field of customer service, this is because it is an easy and fast means of […]

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Automate Your Sales and Customer Service Processes.

Posted July 23, 2020July 23, 2020 Tamara HernandezLeave a commentPosted in Sales and Marketing, Uncategorized

Automating customer interaction channels is a trend that has enjoyed great popularity among companies in the last few years. This is mainly because it allows us to offer service on a 24‑hour basis and deliver […]

Contact Centers

What is a contact center and why is it so important for my company?

Posted July 8, 2020July 8, 2020 Tamara HernandezLeave a commentPosted in Call Center Trends

A contact center is the point of interaction with the customer, it is the unit within the company where all the channels of communication in and out are live with the customer.  In a contact […]

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PBX System, Why Is It Suitable for Contact/Call Centers?

Posted June 10, 2020June 10, 2020 Diana GarciaLeave a commentPosted in Call Center Trends

What is a PBX System? PBX is an acronym that stands for Private Branch Exchange, which refers to a private telephone network typically used in businesses.  PBX phone systems have quickly evolved over the years, […]

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Uses of Instant Messaging Tools: Communicate with Your Customers.

Posted June 4, 2020June 4, 2020 Tamara Hernandez3 CommentsPosted in Sales and Marketing

Today, the most widely used instant messaging app in the world has over one billion active users per day, which can also be translated into interesting business opportunities for your company. Engaging with costumers through […]

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Change Management in Call Centers, Do You Know What It Is?

Posted June 3, 2020June 3, 2020 Tamara HernandezLeave a commentPosted in Call Center Trends

Change management is a collective term for all the steps taken in order to achieve a previously established goal. It includes methods that redirect or redefine the structure, processes, and culture of companies. In order […]

employeeturnover

How to Prevent Employee Turnover

Posted May 29, 2020May 29, 2020 Tamara HernandezLeave a commentPosted in Call Center Trends

Employee turnover is a problem “recently” faced by companies and businesses. It stems from changes in work relationships caused by competition and globalization. As well as from employees’ aspiration to better job opportunities. All these […]

HealthCareInsurance

The Role of Contact Centers in the Healthcare Insurance Industry.

Posted May 27, 2020June 3, 2020 Tamara HernandezLeave a commentPosted in Insurance

Since its emergence on the world markets, healthcare insurance has been one of the most competitive, dynamic, and active sectors. In the current context of health contingency, the demand for private medical care is being […]

Call Centers vs Contact Centers

Call Center vs. Contact Center, What’s the Difference?

Posted May 27, 2020May 27, 2020 Diana Garcia2 CommentsPosted in Call Center Trends

What’s a Call Center? A call center is a centralized office that manages the inbound and outbound call traffic of a given business by means of a PBX phone system, a series of agents, an […]

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Nuxiba was founded to offer the best business software for call automation, customer interaction, database management, and streamlined communication.

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