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June 9, 2020June 9, 2020Call Center Trends

Call Center: How to Start Up One and Not Die Trying

Starting a call center business is no easy task. It takes time, effort, and a well-thought-out strategy. However, it’s not impossible either. To set up a call center (in any industry), it’s necessary to understand […]

April 23, 2020September 1, 2020Insurance

Why is it Important for Insurance Companies to Have an Effective Contact Center?

Today, it is almost impossible to deny technology is the best ally for many companies and organizations due to the efficiency it provides while engaging with consumers and customers interactions, in terms of business strategies. […]

March 19, 2020August 28, 2020Collection

Debt Collection Tools for Contact Centers

Collection tools are a key factor in contact centers that specialize in resolving delinquencies. There’s more to debt collection than meets the eye. That’s why an increasingly large number of companies and centers in the […]

January 10, 2020December 29, 2020Customer Service

Customer Service and Contact Centers

Customer service and contact centers are essential to a company’s most important goal: customer engagement. Companies with large volumes of clients choose to either hire a contact center or create an in-house department with their […]