#CallCenterManagement Archivos

Keep Your Team Productive and Motivated!

Importance and Tips to Motivate your Agents while Working Remotely.

Posted February 25, 2021February 25, 2021 Tamara HernandezLeave a commentPosted in Call Center Trends, Customer Service, Work from Home

Working remotely in a team specialized in customer calls all day long can be a challenge, as things have to work in the same way so that the customer doesn’t notice. A major challenge faced […]

Call Control | Management in Contact Centers

Posted April 21, 2020September 1, 2020 Eugenia ContrerasLeave a commentPosted in Call Center Trends

Contact centers are required to pay very close attention to the calls they receive. To that end, it is advisable for them to monitor calls in detail using a profitable system (known as call control). […]