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Tag: #CALLCENTER

BPO Vs Contact Center

Posted December 17, 2020December 17, 2020 Tamara HernandezLeave a commentPosted in Call Center Trends

What is a BPO service? BPO stands for Business Processing Outsourcing. And it consists of the process of hiring another company to carry out certain business operations. A BPO company generally partners with another company […]

Debt Collection

Demystifying the Top 10 Myths About Managing Contact Centers

Posted December 9, 2020December 9, 2020 Tamara HernandezLeave a commentPosted in Call Center Trends, Sales and Marketing

If you are thinking of setting up or updating your contact center, we intend on debunking the ten biggest myths about running a contact center to help you avoid the major pitfalls. But first to […]

Headphones Hanging In Empty Office

Customer Service During the Pandemic.

Posted October 14, 2020October 16, 2020 Tamara HernandezLeave a commentPosted in Customer Service

Customer Service is one of the interactions that prove crucial for companies because it influences customer retention. The recent pandemic has led customer service providers to adapt to new needs, which, at the same time, […]

Customer Service

Sales Closing: How Can You Win More Deals?

Posted October 2, 2020October 2, 2020 Tamara HernandezLeave a commentPosted in Sales and Marketing

Closing a sale via telephone is as complex as nurturing leads. That’s why we conducted research on sales closing techniques to write this article. First of all, it’s necessary to understand that, when it comes […]

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SMS for Debt Collection.

Posted June 19, 2020September 7, 2020 Tamara HernandezLeave a commentPosted in Collection

In the last decade, thanks to technology, and smartphones, debt collection techniques, purchases, and consumer habits have changed dramatically. More than a third of the USA workforce are Millennials, according to the Pew Research. This […]

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Soft Skills For Your Contact and Call Center Agents.

Posted June 11, 2020December 10, 2020 Tamara Hernandez5 CommentsPosted in Call Center Trends, Sales and Marketing

When talking about soft skills, we refer to the set of skills that contact or call center agents must possess to get along with colleagues in the workplace and to provide customer services, and what […]

Instant Messaging

Instant Messaging Services for Contact Centers.

Posted May 22, 2020September 2, 2020 Tamara HernandezLeave a commentPosted in Customer Service

Maintaining good communication with your clients is key to provide a quality service. Undoubtedly, the importance of having several communication channels and sufficient capacity to offer personalized attention to your consumers and/or interested parties have […]

Ai in contact centers

AI: Its Role in Improving Contact Center Processes.

Posted May 18, 2020September 1, 2020 Tamara HernandezLeave a commentPosted in Call Center Trends

AI are techniques used to teach computers to learn, reason, perceive, inferred, communicate, and make decisions in a similar way than a human being does. This technology can help you recognize patterns and use that […]

Calls

Call Control | Management in Contact Centers

Posted April 21, 2020September 1, 2020 Eugenia ContrerasLeave a commentPosted in Call Center Trends

Contact centers are required to pay very close attention to the calls they receive. To that end, it is advisable for them to monitor calls in detail using a profitable system (known as call control).  […]

Human performance

How to Improve Human Performance in Your Call Center

Posted April 6, 2020September 1, 2020 Eugenia ContrerasLeave a commentPosted in Call Center Trends

What Is Human Performance? It is understood as the link between companies’ resources and the outcome achieved by them.  To analyze results, it’s necessary to use measurement systems that allow to monitor hard data on […]

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About Nuxiba Technologies

Nuxiba was founded to offer the best business software for call automation, customer interaction, database management, and streamlined communication.

We have a large customer base that trusts us with their daily operation. Therefore, we innovate our products and services regularly to deliver the best user experience. Helping you is our mission.

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