Satisfaction surveys are very important for every company since they can measure the quality, efficiency, and security they provide to customers when they contact the company.This research method has become in recent times a vital […]
In the last decade, thanks to technology, and smartphones, debt collection techniques, purchases, and consumer habits have changed dramatically. More than a third of the USA workforce are Millennials, according to the Pew Research. This […]
When talking about soft skills, we refer to the set of skills that contact or call center agents must possess to get along with colleagues in the workplace and to provide customer services, and what […]
Maintaining good communication with your clients is key to provide a quality service. Undoubtedly, the importance of having several communication channels and sufficient capacity to offer personalized attention to your consumers and/or interested parties have […]
AI are techniques used to teach computers to learn, reason, perceive, inferred, communicate, and make decisions in a similar way than a human being does. This technology can help you recognize patterns and use that […]
Contact centers are required to pay very close attention to the calls they receive. To that end, it is advisable for them to monitor calls in detail using a profitable system (known as call control). […]
What Is Human Performance? It is understood as the link between companies’ resources and the outcome achieved by them. To analyze results, it’s necessary to use measurement systems that allow to monitor hard data on […]
Work from home is a concept that has grown in popularity over time, especially in the past few weeks. It can be understood as the opportunity of working anywhere, in a place different from a […]
Over the last few years, the concept of professional collections services has been used to refer to a series of good practices in the industry. This concept is understood in different ways, like: Contact centers’ […]