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Tag: #CALLCENTER

May 22, 2020September 2, 2020Customer Service

Instant Messaging Services for Contact Centers.

Maintaining good communication with your clients is key to provide a quality service. Undoubtedly, the importance of having several communication channels and sufficient capacity to offer personalized attention to your consumers and/or interested parties have […]

May 18, 2020September 1, 2020Call Center Trends

AI: Its Role in Improving Contact Center Processes.

AI are techniques used to teach computers to learn, reason, perceive, inferred, communicate, and make decisions in a similar way than a human being does. This technology can help you recognize patterns and use that […]

April 21, 2020September 1, 2020Call Center Trends

Call Control | Management in Contact Centers

Contact centers are required to pay very close attention to the calls they receive. To that end, it is advisable for them to monitor calls in detail using a profitable system (known as call control).  […]

April 6, 2020September 1, 2020Call Center Trends

How to Improve Human Performance in Your Call Center

What Is Human Performance? It is understood as the link between companies’ resources and the outcome achieved by them.  To analyze results, it’s necessary to use measurement systems that allow to monitor hard data on […]

March 31, 2020November 12, 2020Call Center Trends

Work from Home for Call Centers, Is It Possible?

Work from home is a concept that has grown in popularity over time, especially in the past few weeks. It can be understood as the opportunity of working anywhere, in a place different from a […]

March 11, 2020August 28, 2020Collection

The Professionalization of Debt Collection

Over the last few years, the concept of professional collections services has been used to refer to a series of good practices in the industry.   This concept is understood in different ways, like:  Contact centers’ […]

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About Nuxiba Technologies

Nuxiba was founded to offer the best business software for call automation, customer interaction, database management, and streamlined communication.

We have a large customer base that trusts us with their daily operation. Therefore, we innovate our products and services regularly to deliver the best user experience. Helping you is our mission.

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