BPO Vs Contact Center
What is a BPO service? BPO stands for Business Processing Outsourcing. And it consists of the process of hiring another company to carry out certain business operations. A BPO company generally partners with another company […]
Tag: #CALLCENTER
Demystifying the Top 10 Myths About Managing Contact Centers
If you are thinking of setting up or updating your contact center, we intend on debunking the ten biggest myths about running a contact center to help you avoid the major pitfalls. But first to […]
Customer Service During the Pandemic.
Customer Service is one of the interactions that prove crucial for companies because it influences customer retention. The recent pandemic has led customer service providers to adapt to new needs, which, at the same time, […]
Sales Closing: How Can You Win More Deals?
Closing a sale via telephone is as complex as nurturing leads. That’s why we conducted research on sales closing techniques to write this article. First of all, it’s necessary to understand that, when it comes […]
SMS for Debt Collection.
In the last decade, thanks to technology, and smartphones, debt collection techniques, purchases, and consumer habits have changed dramatically. More than a third of the USA workforce are Millennials, according to the Pew Research. This […]
Soft Skills For Your Contact and Call Center Agents.
When talking about soft skills, we refer to the set of skills that contact or call center agents must possess to get along with colleagues in the workplace and to provide customer services, and what […]
Instant Messaging Services for Contact Centers.
Maintaining good communication with your clients is key to provide a quality service. Undoubtedly, the importance of having several communication channels and sufficient capacity to offer personalized attention to your consumers and/or interested parties have […]
AI: Its Role in Improving Contact Center Processes.
AI are techniques used to teach computers to learn, reason, perceive, inferred, communicate, and make decisions in a similar way than a human being does. This technology can help you recognize patterns and use that […]
Call Control | Management in Contact Centers
Contact centers are required to pay very close attention to the calls they receive. To that end, it is advisable for them to monitor calls in detail using a profitable system (known as call control). […]
How to Improve Human Performance in Your Call Center
What Is Human Performance? It is understood as the link between companies’ resources and the outcome achieved by them. To analyze results, it’s necessary to use measurement systems that allow to monitor hard data on […]