#CALL CENTER REPORTS Archivos

What Are the Main Call Center Metrics?

Posted June 23, 2020June 23, 2020 Diana GarciaLeave a commentPosted in Call Center Trends

Drawing up reports is a task that every call center must carry out. By means of analytics, call centers are enabled to measure productivity and detect rooms for improvement. Studying the results achieved in […]

Call Center Reports and Metrics

Posted March 20, 2020August 28, 2020 Eugenia Contreras1 CommentPosted in Call Center Trends

Reports and metrics play a major role in making decisions and mapping out strategies. Contact centers cannot improve what they cannot measure. Therefore, it’s of the utmost importance that they obtain a considerable insight into […]