Call Center Agents

June 8, 2020June 8, 2020Call Center Trends

Discover How to Improve Work Motivation in Your Call Center

Work motivation is a set of psychological forces that influence the behavior of employees. These forces guide workgroups in the achievement of corporate goals. Human resources are the backbone of any company and any call […]

May 26, 2020September 7, 2020Call Center Trends, Customer Service

Contact Center Agents and Customer Experience

Contact center agents play a major role in multi-channel customer experiences. They’re in charge of delivering a positive experience across all touchpoints through more personal and immediate service. Due to customers’ demand for prompt assistance […]