Call Center Agents

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Discover How to Improve Work Motivation in Your Call Center

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Work motivation is a set of psychological forces that influence the behavior of employees.    These forces guide workgroups in the achievement of corporate goals. Human resources are the backbone of any company and any call center.  The importance of call center representatives lies in the fact that they’re responsible for obtaining positive results.  That’s why …

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Call Center Agents

Contact Center Agents and Customer Experience

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Contact center agents play a major role in multi-channel customer experiences. They’re in charge of delivering a positive experience across all touchpoints through more personal and immediate service.  Due to customers’ demand for prompt assistance and the new trends in customer support and service, it proves necessary for agents to broaden their scope and manage …

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