What is Preview Dialing?
Preview dialing is an outbound dialing system. Over the years it has gained popularity because with its algorithm it has managed to increase the efficiency of call centers notably. The […]
Tag: #CALL CENTER
How Contact Center Outsourcing Services Improve Sales
According to Deloitte’s Global Contact Center Survey, among the three main activities of contact centers and BPO service providers, customer service comes in the first place, followed closely by telephone-based […]
What is An Autodialer and How Does it Work?
For the call and contact centers, the contact with the clients is a key activity for the correct performance of their work, although there are already several ways to have […]
Benefits of CenterWare for Your Contact Center
Contact centers must be capable of adapting to market trends and technological advances. Choosing a contact center software platform is no easy task. It requires to analyze multiple factors, in […]
Call Center Software: Why is it important to have the right one?
We know that nowadays one of the most important aspects of any business is the interaction with its customers and the experience they provide to each one. This is why […]
What is TCPA And Why Is It Important for Call Centers?
TCPA stands for Telephone Consumer Protection Act, signed and approved in 1991. TCPA is dedicated to the protection of consumers. It restricts telemarketing calls and the use of automated telephone […]
Call Center Script: How should a good Script look like?
We know that scripts are an essential part of working in a call and contact center, as we have reviewed in previous articles, are best practices for any type of […]
Team Building Exercises and Leisure Activities for Call Centers
Team building exercises and leisure activities are means for engaging employees and getting them into a more productive mindset. Keeping representatives motivated is a challenge for call centers’ management and […]
ACW: What is it and why it is important for your Call Center?
ACW begins immediately after the agent completes a call. It refers to to the tasks that she/he can perform once the interaction with your customers has ended. As its name […]
Call Center Trends in 2020
It’s the end of a decade of work and new technologies where communication evolves on a daily basis. Today’s customers want to communicate with companies just like they do with […]