Call Center Trends

What is a contact center and why is it so important for my company?

Contact Centers

A contact center is the point of interaction with the customer, it is the unit within the company where all the channels of communication in and out are live with the customer. 

In a contact center, it is possible to communicate with the outside world using a variety of channels in addition to telephone calls, for instance:

  • E-mail,
  • SMS,
  • social networks,
  • Live chat, etc. 

The contact center is an important element of a company’s overall customer relationship management strategy.

There are different types of contact center, companies can choose between a locally installed system or a cloud-based solution. 

What are the advantages of a contact center in the cloud?

Customer satisfaction is an important factor that can help you stand out from your competitors. To support this factor, cloud-based contact center solutions, in particular, have become increasingly important in recent years. 

By moving their infrastructure to the cloud, enterprises can benefit from many advantages and offer their customers modern, personalized service.

High Flexibility and Scalability.        

Compared to locally installed contact center solutions, the great advantage of a cloud-based contact center is that it can flexibly scale to react quickly to any changes in the business. 

Besides, cloud-based solutions offer the possibility to easily connect new locations, home office employees, or freelancers from all over the world. 

As a result, your employees are always able to provide great customer experience, no matter where they are.

This solution can be especially useful with the pandemic situation, being able to perfectly adapt workstations to remote, or the new model of work from home, without putting at risk our service level.

If you want some tips on how to manage your team remotely in a crisis, click here. 

What can Nuxiba offer you?

Nuxiba offers integral multi-channel solutions, to communicate with your clients through whatever channel they choose.

Our systems are equipped with the best solutions designed to support all types of business and industry applications. 

With evolving technology and 20+ years of experience, Nuxiba has become a leader of Contact Centers as a Service (CCaaS) technology. 

Rated highest for our ability to execute custom platforms that grow and scale with your teams. In short, Nuxiba provides you with the tools and expertise to succeed. 

We have different options for you. 

Ask for a quote or request a free consultation. 

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