Sales calls entail a complex communication process that requires agents to be skilled in order to establish a good rapport. The end of such communication is transmitting and receiving information. In face-to-face sales, non-verbal gestures […]
Closing a sale via telephone is as complex as nurturing leads. That’s why we conducted research on sales closing techniques to write this article. First of all, it’s necessary to understand that, when it comes […]
Automating customer interaction channels is a trend that has enjoyed great popularity among companies in the last few years. This is mainly because it allows us to offer service on a 24‑hour basis and deliver […]