#Dialing Archivos

What is Preview Dialing?

Posted November 10, 2020November 10, 2020 Tamara HernandezLeave a commentPosted in Call Center Trends

Preview dialing is an outbound dialing system. Over the years it has gained popularity because with its algorithm it has managed to increase the efficiency of call centers notably. The contact centers or call centers […]

What is TCPA And Why Is It Important for Call Centers?

Posted July 1, 2020December 3, 2020 Tamara HernandezLeave a commentPosted in IT Trends

TCPA stands for Telephone Consumer Protection Act, signed and approved in 1991. TCPA is dedicated to the protection of consumers. It restricts telemarketing calls and the use of automated telephone equipment. It limits the use […]