In today’s digital era, some call centers still dial phone numbers manually instead of using an autodialer.
However, in such cases, it’s well known that a large percentage of agents are forwarded to answering machines or voicemails.
So, this costs call centers valuable time and, more importantly, money.
There are different automated dialing systems in the market that minimize idle time and increase contact ratios.
The following infographic includes a series of facts that will help you understand how call centers’ operations can improve with the aid of software, namely an automatic or autodialer.
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