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Agile Methodologies Agile methodologies focus on creating a collaborative work culture where the main target is to develop first-rate products that meet specific customer needs. Although this approach was first […]
FinTech is an industry that has revolutionized the way finances are handled in today’s digital era. It has improved and automated the interaction between users and financial services providers, or […]
Cloud-based tools, such as recording systems, are a growing trend in the business world. They offer many advantages, which include low infrastructure costs, scalable storage capacity, and remote data access. […]
Today’s customers decide how to communicate; they choose the channel and the modality. As a result, companies are urged to develop a multichannel contact strategy for immediate, effective service. Adapting […]
For the last few years, the industry has focused on the importance of improving the interactions between companies and customers, and providing close, effective customer service that meets people’s needs. […]