Cloud Recording Systems
Cloud-based tools, such as recording systems, are a growing trend in the business world. They offer many advantages, which include low infrastructure costs, scalable storage capacity, and remote data access. […]
Category: IT Trends
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Multichannel Customers: Are You Ready for Them?
Today’s customers decide how to communicate; they choose the channel and the modality. As a result, companies are urged to develop a multichannel contact strategy for immediate, effective service. Adapting […]
No More Customer Service in 2019
For the last few years, the industry has focused on the importance of improving the interactions between companies and customers, and providing a close, effective customer service that meets people’s […]