Call Center Reports and Metrics
Reports and metrics play a major role in making decisions and mapping out strategies. Contact centers cannot improve what they cannot measure. Therefore, it’s of the utmost importance that they […]
Category: Call Center Trends
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Why Are Social Networks Important in Contact Centers?
Social networks are no news to contact centers due to their current popularity and widespread use. Today’s businesses are required to establish management methods for these resources and foresee all […]