Advantages of IVR Self-Service Applications
Self-service applications can either add value to customer service or give callers an unnecessary headache and an unpleasant experience that results in negative corporate image. It all depends on how […]
Category: Call Center Trends
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Work from Home for Call Centers, Is It Possible?
Work from home is a concept that has grown in popularity over time, especially in the past few weeks. It can be understood as the opportunity of working anywhere, in […]
The Importance of Revamping Your Contact Center
Phone calls continue to be the main means of communication in contact centers. That’s why it is essential for them to have the most efficient technology for handling a large […]
Recording Systems and Contact Center Improvement
Recording systems help contact centers to measure productivity and quality on a constant basis, thereby allowing them to improve the service offered to their customers and their operational metrics. Recording […]
Four Musts for Building a Top Contact Center in 2020
We’re only a few days away from 2020. In the months to come, new trends in customer service and support will develop, although they will continue to focus on customer […]
Call Center Reports and Metrics
Reports and metrics play a major role in making decisions and mapping out strategies. Contact centers cannot improve what they cannot measure. Therefore, it’s of the utmost importance that they […]
Why Are Social Networks Important in Contact Centers?
Social networks are no news to contact centers due to their current popularity and widespread use. Today’s businesses are required to establish management methods for these resources and foresee all […]