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Category: Call Center Trends

DOWNLOADABLE CONTENT

IVR

Advantages of IVR Self-Service Applications

Posted April 2, 2020September 1, 2020 Eugenia Contreras2 CommentsPosted in Call Center Trends

Self-service applications can either add value to customer service or give callers an unnecessary headache and an unpleasant experience that results in negative corporate image. It all depends on how […]

Home office

Work from Home for Call Centers, Is It Possible?

Posted March 31, 2020November 12, 2020 Eugenia ContrerasLeave a commentPosted in Call Center Trends

Work from home is a concept that has grown in popularity over time, especially in the past few weeks. It can be understood as the opportunity of working anywhere, in […]

Revamping Contact Centers

The Importance of Revamping Your Contact Center

Posted March 26, 2020September 1, 2020 Eugenia Contreras4 CommentsPosted in Call Center Trends

Phone calls continue to be the main means of communication in contact centers. That’s why it is essential for them to have the most efficient technology for handling a large […]

Human performance

Recording Systems and Contact Center Improvement

Posted March 26, 2020August 28, 2020 Eugenia Contreras4 CommentsPosted in Call Center Trends

Recording systems help contact centers to measure productivity and quality on a constant basis, thereby allowing them to improve the service offered to their customers and their operational metrics.     Recording […]

social media

Four Musts for Building a Top Contact Center in 2020

Posted March 25, 2020August 28, 2020 Eugenia ContrerasLeave a commentPosted in Call Center Trends

We’re only a few days away from 2020. In the months to come, new trends in customer service and support will develop, although they will continue to focus on customer […]

metrics report

Call Center Reports and Metrics

Posted March 20, 2020August 28, 2020 Eugenia Contreras1 CommentPosted in Call Center Trends

Reports and metrics play a major role in making decisions and mapping out strategies. Contact centers cannot improve what they cannot measure. Therefore, it’s of the utmost importance that they […]

Social Networks in Contact Centers

Why Are Social Networks Important in Contact Centers?

Posted February 12, 2020December 29, 2020 AdminBlogUs3 CommentsPosted in Call Center Trends, Customer Service

Social networks are no news to contact centers due to their current popularity and widespread use. Today’s businesses are required to establish management methods for these resources and foresee all […]

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About Nuxiba Technologies

Nuxiba was founded to offer the best business software for call automation, customer interaction, database management, and streamlined communication. We have a large customer base that trusts us with their daily operation. Therefore, we innovate our products and services regularly to deliver the best user experience. Helping you is our mission.

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