Contact centers prove essential to the success of companies in a very evident way. They help to improve service by providing customers with channels to communicate from the comfort of their own homes, but… how does this work exactly? Companies can have a series of in-house departments in charge of interacting with customers; however, more […]
Contact Center Services: Their Importance for Companies. Read More »
AI are techniques used to teach computers to learn, reason, perceive, inferred, communicate, and make decisions in a similar way than a human being does. This technology can help you recognize patterns and use that information to predict outcomes. Artificial intelligence in contact centers There are many ways in which AI can be used, and
AI: Its Role in Improving Contact Center Processes. Read More »
Without a doubt, the online market is currently one of the largest markets worldwide and as it continues to grow exponentially, cardholder data of millions around the world are exposed on a daily basis. Therefore, the PCI Security Standars Council decided to create a security standard oriented to the development of regulations for Cardholder Data
PCI Data Protection by Nuxiba Read More »
We have already heard a lot about the advantages of multichannel communication with your customers. But what does multichannel communication mean? Multichannel communication means being available to serve your customers in the platform they deem best to contact you. Nowadays, one of the preferred channels, without a doubt, to get in touch with companies is
Multichannel Contact Center: Optimize your Social Networks. Read More »
The COVID-19 crisis sets many challenges to companies around the globe. One of the most critical is team management during crisis and in distance. Work from home for Contact Centers are possible, but these does not necessarily mean it would be an easy task, maintaining an agile team who knows how to deal with a
Team Management During Pandemic Crisis. Read More »
Pandemic resulting from Covid-19 is changing life in an extreme way, along with much of the world’s workforce ways. Regulations to control the virus spread, have complicated daily tasks for numerous businesses and organizations, especially contact centers that are now making the transition to Work from home contact centers. This situation, however, represents a great
Covid-19: Work From Home Contact Centers Are Now a Reality. Read More »
