Send Insant Messages This Holiday Season.
The holiday season is upon us. Soon homes will be filled with the scent of gingerbread cookies and fresh pine and the streets will be embellished with lights and decorations. […]
Author: Diana Garcia
Contact Center Setup: What You Need to Know
Setting up a contact center requires an appropriate planning of resources and means, as well as a highly-skilled and well-trained workforce. Nowadays, competition in the contact center sector is intense. […]
Multichannel Communication in Smart Cities
It’s been a few years now since the term ‘smart city’ started to gain popularity in public policies and the interaction between governments and citizens. It refers to cities in […]
Agile Methodologies for Business Success
Agile Methodologies Agile methodologies focus on creating a collaborative work culture where the main target is to develop first-rate products that meet specific customer needs. Although this approach was first […]
The Fintech Industry and the New Paradigm
FinTech is an industry that has revolutionized the way finances are handled in today’s digital era. It has improved and automated the interaction between users and financial services providers, or […]
Cloud Recording Systems
Cloud-based tools, such as recording systems, are a growing trend in the business world. They offer many advantages, which include low infrastructure costs, scalable storage capacity, and remote data access. […]
What Are the Main Call Center Metrics?
Drawing up reports is a task that every call center must carry out. By means of analytics, call centers are enabled to measure productivity and detect rooms for improvement. […]
Team Building Exercises and Leisure Activities for Call Centers
Team building exercises and leisure activities are means for engaging employees and getting them into a more productive mindset. Keeping representatives motivated is a challenge for call centers’ management and […]
Elastix Is Now a Closed-Source Software. What Are Other Options Available?
Is your contact center currently using Elastix software and now you fear for the future of your operation? Worry not! Nuxiba wants to guide you through change and offer you […]
Asterisk: What Comes After?
Open-source software for contact centers is on the verge of extinction. According to experts, this alternative will disappear from the industry in the near future. Asterisk, which has enjoyed great […]