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Author: Diana Garcia

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Send Insant Messages This Holiday Season.

Posted December 23, 2020December 23, 2020 Diana GarciaLeave a commentPosted in Call Center Trends

The holiday season is upon us. Soon homes will be filled with the scent of gingerbread cookies and fresh pine and the streets will be embellished with lights and decorations. […]

Contact Center Setup

Contact Center Setup: What You Need to Know

Posted July 14, 2020July 14, 2020 Diana GarciaLeave a commentPosted in IT Trends

Setting up a contact center requires an appropriate planning of resources and means, as well as a highly-skilled and well-trained workforce. Nowadays, competition in the contact center sector is intense. […]

Smart Cities

Multichannel Communication in Smart Cities

Posted July 13, 2020July 13, 2020 Diana GarciaLeave a commentPosted in IT Trends

It’s been a few years now since the term ‘smart city’ started to gain popularity in public policies and the interaction between governments and citizens.  It refers to cities in […]

Young creative business people writing photo editor

Agile Methodologies for Business Success

Posted June 30, 2020August 12, 2020 Diana Garcia1 CommentPosted in IT Trends

Agile Methodologies    Agile methodologies focus on creating a collaborative work culture where the main target is to develop first-rate products that meet specific customer needs. Although this approach was first […]

Discussing business graphs

The Fintech Industry and the New Paradigm

Posted June 29, 2020August 12, 2020 Diana GarciaLeave a commentPosted in IT Trends

FinTech is an industry that has revolutionized the way finances are handled in today’s digital era. It has improved and automated the interaction between users and financial services providers, or […]

Cloud Recording Systems

Cloud Recording Systems

Posted June 25, 2020June 25, 2020 Diana GarciaLeave a commentPosted in IT Trends

Cloud-based tools, such as recording systems, are a growing trend in the business world. They offer many advantages, which include low infrastructure costs, scalable storage capacity, and remote data access.  […]

Call Center Metrics

What Are the Main Call Center Metrics?

Posted June 23, 2020June 23, 2020 Diana GarciaLeave a commentPosted in Call Center Trends

Drawing up reports is a task that every call center must carry out. By means of analytics, call centers are enabled to measure productivity and detect rooms for improvement.   […]

Software engineers

Team Building Exercises and Leisure Activities for Call Centers

Posted June 22, 2020September 7, 2020 Diana Garcia1 CommentPosted in Call Center Trends

Team building exercises and leisure activities are means for engaging employees and getting them into a more productive mindset.  Keeping representatives motivated is a challenge for call centers’ management and […]

Headphones Hanging In Empty Office

Elastix Is Now a Closed-Source Software. What Are Other Options Available?

Posted June 15, 2020June 15, 2020 Diana GarciaLeave a commentPosted in Call Center Trends

Is your contact center currently using Elastix software and now you fear for the future of your operation? Worry not! Nuxiba wants to guide you through change and offer you […]

Closeup Of Headphone On Keyboard

Asterisk: What Comes After?

Posted June 12, 2020June 12, 2020 Diana GarciaLeave a commentPosted in Call Center Trends

Open-source software for contact centers is on the verge of extinction. According to experts, this alternative will disappear from the industry in the near future. Asterisk, which has enjoyed great […]

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About Nuxiba Technologies

Nuxiba was founded to offer the best business software for call automation, customer interaction, database management, and streamlined communication. We have a large customer base that trusts us with their daily operation. Therefore, we innovate our products and services regularly to deliver the best user experience. Helping you is our mission.

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