Setting up a contact center requires an appropriate planning of resources and means, as well as a highly-skilled and well-trained workforce. Nowadays, competition in the contact center sector is intense. […]
It’s been a few years now since the term ‘smart city’ started to gain popularity in public policies and the interaction between governments and citizens. It refers to cities in […]
Agile Methodologies Agile methodologies focus on creating a collaborative work culture where the main target is to develop first-rate products that meet specific customer needs. Although this approach was first […]
FinTech is an industry that has revolutionized the way finances are handled in today’s digital era. It has improved and automated the interaction between users and financial services providers, or […]
Cloud-based tools, such as recording systems, are a growing trend in the business world. They offer many advantages, which include low infrastructure costs, scalable storage capacity, and remote data access. […]
Drawing up reports is a task that every call center must carry out. By means of analytics, call centers are enabled to measure productivity and detect rooms for improvement. […]
Team building exercises and leisure activities are means for engaging employees and getting them into a more productive mindset. Keeping representatives motivated is a challenge for call centers’ management and […]
Is your contact center currently using Elastix software and now you fear for the future of your operation? Worry not! Nuxiba wants to guide you through change and offer you […]
Open-source software for contact centers is on the verge of extinction. According to experts, this alternative will disappear from the industry in the near future. Asterisk, which has enjoyed great […]
What is a PBX System? PBX is an acronym that stands for Private Branch Exchange, which refers to a private telephone network typically used in businesses. PBX phone systems have […]