Open-source software for contact centers is on the verge of extinction. According to experts, this alternative will disappear from the industry in the near future.
Asterisk, which has enjoyed great popularity among contact centers since its release in 1999, is one of the platforms that might switch to proprietary code.
Its features available under the general public license (GPL) enable to:
- Route incoming calls
- Dial and connect calls
- Configure extensions
- Queue calls
Asterisk is widely used by newly established and emerging contact centers.
Although it may seem like a good option for cutting operating costs, it has some disadvantages, especially when compared with licensed software supported by a trusted company.
Additionally, if you are currently using Asterisk or Elastix, take a look at this article and learn the difference between open-source and licensed software.
Are You Concerned About the Future?
We understand you. It’s normal to feel anxious about change and the unknown, but don’t worry!
Nuxiba believes in you and your business. Together we’ll find a way to work as a team.
We know Asterisk is cost-free –and that’s why we offer you a budget-friendly solution. You will enjoy all the benefits of our software without paying a license fee.
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